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    What if there are missing or wrong items when I receive my order?

    For missing or wrongly shipped items, please contact us at support@tutulay.com and quote your transaction reference number and also provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we won’t even ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

    How do I know that my order has been successfully submitted?

    You will receive an email confirmation containing the Order Number and details of your purchase.

    I would like to change my items ordered. What should I do?

    Amending your order is allowed within 24-hour of purchasing the item/s. You may contact us via support@tutulay.com to request for change.



    What are your payment options?

    We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal.

    How do I make payments using PayPal?

    PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

    How do I use a discount code?

    To use a promotional code, please follow these steps:
    1. Choose the item you want to order and then click "Checkout" green button
    2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
    3. You will see a “Discount” field on the upper right most part of the page
    4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.


    How long after placing my order should I expect to receive my shipment?

    All orders are shipped from our warehouse within 2 business day of the order being placed. Purchases shipped worldwide will arrive 15-30 days after the order date thought this may still vary, depending on the availability of the carrier provider and location.

    How can I track my orders?

    A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order using www.17track.net or http://en.4px.com/.

    What are your shipping rates?

    We have a fixed shipping rate of $7.99 USD to all destinations worldwide. Free shipping on orders over $45.

    Which countries do you ship to?

    Currently, we ship worldwide. But in case your country may not be supported by our Logistic, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@tutulay.com

    How can I change my Shipping Address?

    Changing of address is allowed within 24-hour of purchasing the item/s. You may contact us via support@tutulay.com to request for change.



    What is your return & exchange policy?

    Please refer to our Return & Exchange Policy relating to returns.
    Our customer service is open 24/7. We will endeavor to reply to your query as soon as possible.

    How to return your item?

    You may contact us at our support channel support@tutulay.com for more information

    What is your cancellation policy?

    Cancellation of order is allowed within 24-hour of purchasing the item/s. After 24-hour, cancellation will no longer be entertained. You may contact us via support@tutulay.com to request for cancellation.



    Is ordering online secure?

    Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

    Is it safe to use my credit card on your website?

    To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
    To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway. 

    Is my personal information kept private?

    Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.




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